The airline was not able to issue boarding passes to its passengers because of the server problem.
Hundreds of furious passengers took to social media to complain about the widespread disruption, posting pictures and videos of passengers waiting at check-in counters. Air India operates around 470 flights daily and Air India group operates a total of 684 flights.
Air India's operations across the world were affected for over five hours Saturday morning following a glitch in its main server.
The airline had tweeted on June 23, "Due to unexpexted network connectivity issues at SITA #Atlanta #Datacenter, which had a #worldwide impact, 25 flights were delayed from 1210 hrs to 1510 hrs on #Airindia network".
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Passengers are also being informed on a timely basis, Lohani said.
"SITA experienced a complex system issue during server maintenance today which resulted in operational disruption to Air India flights. The inconvenience is deeply regretted", ANI had reported an Air India spokesperson as having said. Air India senior executives, including CMD, directors, station heads rushed to airports to take control of situation & facilitate pax [passengers].
Saturday's software malfunction is a repeat of a similar outage in June past year that caused flight delays globally. "Operations are normal now (sic)".
Stranded passengers gather at Indira Gandhi International Airport in Delhi on Saturday after a software failure prevented check-ins.
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Air India said that the "temporary glitch" was restored at 8:45 am. "Work is on in full swing to restore the system".
"It is a technical glitch which will be restored soon": Air India chairman Air India chairman Ashwani Lohani told NDTV that the "airline's passenger's system is down".
There is no clarity yet whether SITA will compensate Air India for this loss and to what extent will the codeshare flights be hit due to flight delays.
Air India held a press conference around 11:30 am today and provided more details on the matter.
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Another source added that "there are discussions in palace circles about how do we harness Harry and Meghan and this tremendous global attention they get".