SoftBank said its LTE 4G mobile phone services, fixed line services and SoftBank Air services were not available from 1:39 pm to 6:04 pm on Thursday, December 6, 2018, due to network outage caused by Ericsson-made software errors related to its packet switches, covering customers nationwide.
It was thought that over a staggering 32 million O2, Giffgaff and Lycamobile customers were left without service.
The problems seem to have started at around 8:00 AM this morning and are ongoing at the time this article was posted.
It has confirmed engineers are working to fix the issue.
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"An initial root cause analysis indicates that the main issue was an expired certificate in the software versions installed with these customers", it said.
O2 said that services are slowly being restored and the company would continue to work on the problem throughout the night.
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"I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can", Evans said in the written apology.
The company, the second-largest mobile network in the United Kingdom, said it was investigating the technical fault.
Tens of millions of smartphone users in Britain lost internet access today after a software glitch brought down O2's data network.
Even though you many not be on O2 yourself, this could still seriously affect your morning, because lots of connected devices rely on communication over the network.
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O2 said it will be sharing updates on its website when the service changes.