Apple Launches Keyboard Repair Program for MacBooks

Apple will repair busted keyboards on recent Mac Books and Mac Book Pros for free		
		
	Greg Kumparak

       @	   
   	12 hours

Apple will repair busted keyboards on recent Mac Books and Mac Book Pros for free Greg Kumparak @ 12 hours

"Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors", the company says, "Letters or characters repeat unexpectedly; Letters or characters do not appear; Key (s) feel "sticky" or do not respond in a consistent manner".

Anyone affected by the issue who has already paid to have their keyboard fixed is eligible for a refund, Apple said. Apparently, the switches are so delicate that the mere presence of dust can force them to fail. One corporate issuer of the MacBook Pros in question reported to me that its business has encountered a significant number of keyboard issues, but "less than 5% for sure".

While the the fix and replacement program covers costs and notes that Apple will fix both single keys as well as whole keyboards when necessary, it doesn't note whether the replacements will be a different, improved design that will prevent the problem from happening again (and again, and again).

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These butterfly keyboards have proven divisive among consumers.

For those who are concerned about the warranty, Apple says that keyboard repairs will cover MacBook and MacBook Pro's for four years since the day of purchase.

While the launch of Keyboard Service Program for MacBook and MacBook Pro should have signalled the end of the issue, we may be hearing more about it in the future.

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Apple had created the new butterfly keyboard switch mechanism that was claimed to be 40 percent thinner than the scissor switches used in most keyboards, apart from being more stable.

Indeed, even a single faulty key can demand the whole keyboard be replaced. The butterfly design that Apple created was meant to address these supposed issues, though customers had never complained about the previous Apple keyboard design. And unfortunately, fixing the problem isn't easy; at worst, it can involve replacing the entire keyboard. That has to take place at an Apple Store or authorized service provider, too, which means owners have been left without their computer for periods of time.

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