BB&T cites 'technical issue' in outage affecting customers

Inc. All rights rese

Inc. All rights rese

This includes online banking, our mobile banking app, and our automated Phone24 service. Millions of customers were affected. If you've incurred fees or experienced any other challenges directly related to this outage, please know we will work with you to address those issues as our systems come back online. ATM and 24-hour phone service is being restored, according to company spokesman Brian Davis.

"Bank officials have apologized and say they do not believe the issue is related to a cyber security attack".

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- If you bank with BB&T, you may not be able to access your account. "We expect those balances and transactions to become current later today", Davis said.

The problem was first reported Thursday.

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An equipment malfunction in one of its data centers is the reason for an outage that caused customers not to have access to their bank accounts, a BB&T spokesperson said. Thank you so much for your patience, and we will continue to provide updates here and on BB&T's Facebook and Twitter pages.

The bank operates more than 2,100 branches spread across 15 states as well as Washington, D.C. It's now ranked as the 15th largest bank in the United States with assets of at least $220 billion (£157.5 billion) as of September 2017.

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