Around 4 million Time Warner personal records exposed in data leak

Millions of records containing Time Warner Cable subscribers' personal information were leaked to the internet an investigation has found

Around 4 million Time Warner personal records exposed in data leak

Cybersecurity firm Kromtech Security Center discovered about 600GB of data from a range of companies associated with communications software company BroadSoft were left exposed in two AWS S3 buckets.

The company said its early analysis suggested the information belonged to Broadsoft - which developed the MyTWC app. In some cases, there were duplicated records, implying that the 4 million leaks may be half. While it's unlikely that multiple BroadSoft customers have anything to worry about, this incident will undermine confidence in the unified comms specialist and make potential suitors wary about potential security breaches that could, in the future, lead to legal action and compensation claims.

Other databases revealed billing addresses, phone numbers and other contact inform for at least hundreds of thousands of TWC subscribers.

The exposed repository also contained a trove of internal company records including SQL database dumps, internal emails, codes with access credentials, access logs and more.

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The breached files, it said, were discovered last week by Kromtech Security while its researchers were investigating an unrelated breach at World Wrestling Entertainment.

A spokesperson for BroadSoft said the company had verified that customer data was exposed to the public internet, but it does not believe the information to be "highly sensitive".

One of the files contained over 4 million records including usernames, account numbers, transaction IDs and other info spanning 26 November 2010 to 7 July 2017.

Charter acknowledged the event but said that it has "no indication that any Charter systems were impacted" in an emailed statement.

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Those affected were Time Warner Cable customers who mainly used the My TWC app, and the company is advising the app users to change passwords, the Hollywood Reporter said.

"We continue to work closely with our customers to ensure the privacy of their data and to assure them that their information and that of their end-users is secure", it added.

Broadsoft could not be immediately reached for comment.

Charter Communications - which acquired Time Warner Cable in 2016 and renamed it as Spectrum - said the exposed information was immediately removed after the discovery and the incident is now being investigated along with BroadSoft. "We apologize for the frustration and anxiety this causes, and will communicate directly to customers if their information was involved in this incident".

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